SHOP POLICIES

• RETURNS/EXCHANGES:

  • we do not offer returns or exchanges on products; however, if there is an issue with your order, please don't hesitate to reach out to us!

• CANCELLATIONS:

  • we are happy to cancel an order within 2 days of purchase as long as order has not yet been started on. We DO NOT offer cancellations on custom/personalized orders.

• PRODUCTION TIMEFRAMES:

  • most of our items are made to order, so we stay booked in advance usually around 2-3 weeks out (during the Holidays, it may be closer to 4 weeks).

• DELIVERY TIMEFRAMES:

  • we are not responsible for delays in delivery due to shipping carrier issues...once we hand an order over to the shipping carrier, they are responsible for your order and the timeliness of delivery.

• DAMAGED ITEMS:

  • If you have any issues with damage during shipping, please reach out to us immediately, so we can help get a new item shipped to you.

FAQ

• DO YOU MAKE CUSTOM SIGNS?

  • YES! we love custom pieces! Our procedure on custom pieces are as follows:

    • Contact us to discuss what you are looking for...verbiage, size, coloring, etc

    • We will discuss a general design and create a custom listing just for you,

    • After purchase, we will send you a design proof for you to look over and tweek if necessary,

    • After you have approved design, we get started painting!

    • *PLEASE NOTE* we do not offer refunds on custom items after we have started the painting process...if you would like to request a refund, please make sure you let us know before final approval on design.

• WHERE CAN I FIND THE DIMENSIONS OF A SIGN?

  • Each of our items list dimensions and specifics...after reading, if you have any questions, send us a message and we will happily answer any questions you have.

• DO YOU OFFER WHOLESALE?

  • We are not currently accepting any new wholesale partners at this time...but thank you so much for the interest!

• WHY DOES IT TAKE SO LONG TO SHIP A SIGN OUT?

  • Great question! We usually have a working list of orders open and we do stay booked around 2-3 weeks in advance year round. All our signs are made to order and Jamie and I do everything from buying and picking up the wood in bulk, cutting each piece to the correct dimensions, painting the backgrounds and distressing, cutting our frame wood down to size, painting the text on your sign, sealing it with the top coat, framing it and attaching hanging hardware on the back. The two of us ALSO pack and ship every single sign and take the time to talk to all you amazing people! It is definitely a time consuming process making sure every detail is perfect and we would never want to rush your sign out to just get to the next one!

• CAN YOU SHIP TO ALASKA OR HAWAII?

  • We are happy to ship to all 50 states - however, there may be additional shipping charges when shipping to AK or HI so please contact us BEFORE ordering.